@import "https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&display=swap";:root{color:#101b36;font-synthesis:none;text-rendering:optimizelegibility;--ink:#101b36;--muted:#65718a;--line:#d7dfe7;--soft:#f4f8fa;--teal:#07878c;--teal-dark:#006d72;--teal-soft:#e7f6f6;--success:#159447;--coral:#ff6547;background:#fff;font-family:DM Sans,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}html{background:#fff;min-width:320px}body{min-width:320px;min-height:100vh;margin:0}button,input,textarea,select{font:inherit;color:inherit}button,select,input[type=checkbox]{cursor:pointer}button{background:0 0;border:0}.loading-page,.auth-page{background:#f4f8fa;place-items:center;min-height:100vh;padding:24px;display:grid}.loading-page{color:var(--muted);align-content:center;gap:10px}.loading-page strong{color:var(--ink);font-size:20px}.loading-spinner{color:var(--teal);animation:.9s linear infinite spin}.auth-card{background:#fff;border:1px solid #d6dfe6;border-radius:8px;width:min(440px,100%);padding:38px;box-shadow:0 20px 65px #182c4617}.auth-mark{background:var(--teal);color:#fff;border-radius:50%;place-items:center;width:52px;height:52px;display:grid}.auth-brand{color:var(--teal-dark);margin:16px 0 25px;font-weight:700}.auth-card h1{letter-spacing:-.6px;margin:0;font-size:28px}.auth-copy{color:var(--muted);margin:9px 0 24px;font-size:14px;line-height:1.55}.auth-card form{gap:15px;display:grid}.auth-card form label{gap:7px;font-size:13px;font-weight:600;display:grid}.auth-card form input{border:1px solid #c9d4dd;border-radius:5px;outline:none;width:100%;height:42px;padding:0 12px;font-size:14px;font-weight:400}.auth-card form input:focus{border-color:var(--teal);box-shadow:0 0 0 2px #07878c1a}.auth-submit{width:100%;margin-top:5px}.auth-submit:disabled{opacity:.65;cursor:wait}.auth-switch{width:100%;color:var(--teal-dark);margin-top:18px;font-size:13px;font-weight:600}.auth-message{color:#9e3028;background:#fff5f3;border-radius:4px;margin:0;padding:10px 12px;font-size:13px;line-height:1.45}.auth-security{color:var(--muted);justify-content:center;align-items:flex-start;gap:7px;margin:24px 0 0;font-size:11px;line-height:1.45;display:flex}@keyframes spin{to{transform:rotate(360deg)}}.app-shell{background:#fff;grid-template-columns:236px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{border-right:1px solid var(--line);z-index:3;background:#fff;flex-direction:column;height:100vh;padding:25px 14px 18px;display:flex;position:sticky;top:0}.wordmark{color:var(--ink);letter-spacing:-1.4px;margin:4px 8px 27px;font-size:34px;font-weight:700;line-height:1;text-decoration:none}.company-switcher{text-align:left;border:1px solid #cad4dd;border-radius:6px;grid-template-columns:auto 1fr auto;align-items:center;gap:11px;width:100%;margin-bottom:24px;padding:14px;font-size:14px;display:grid}.sidebar nav{gap:6px;display:grid}.nav-item{color:#344058;text-align:left;border-radius:5px;align-items:center;gap:15px;min-height:48px;padding:0 14px;font-size:16px;display:flex;position:relative}.nav-item:hover{background:#f6f9fa}.nav-item.is-selected{color:var(--teal-dark);background:#eaf5f6;font-weight:500}.nav-item.is-selected:before{content:"";background:var(--teal);border-radius:2px;width:3px;position:absolute;top:5px;bottom:5px;left:-4px}.user-menu{border-top:1px solid var(--line);grid-template-columns:auto 1fr auto;align-items:center;gap:12px;margin-top:auto;padding:22px 6px 0;font-size:15px;display:grid}.avatar{background:var(--teal);color:#fff;border-radius:50%;place-items:center;width:42px;height:42px;font-size:13px;display:grid}.main{background:#fff;min-width:0;padding:24px 24px 34px}.topbar{justify-content:space-between;align-items:flex-start;min-height:49px;margin-bottom:19px;display:flex}.topbar h1{letter-spacing:-.7px;margin:0;font-size:28px;line-height:1.25}.topbar-actions{align-items:center;gap:20px;display:flex}.system-status{border:1px solid #ccd6df;border-radius:5px;align-items:center;gap:10px;min-height:44px;padding:0 16px;font-size:14px;display:inline-flex}.system-status>span{background:var(--success);border-radius:50%;width:10px;height:10px}.primary-button{background:var(--teal-dark);color:#fff;border-radius:4px;justify-content:center;align-items:center;gap:7px;min-height:44px;padding:0 20px;font-size:15px;font-weight:600;display:inline-flex}.primary-button:hover{background:#00585c}.workspace{border:1px solid #cfd9e1;border-radius:6px;grid-template-columns:212px minmax(440px,1fr) 350px;min-height:620px;display:grid;overflow:hidden}.profile-rail{border-right:1px solid var(--line);background:#fff;flex-direction:column;display:flex}.profile-list{display:grid}.profile-row{text-align:left;border-bottom:1px solid var(--line);grid-template-columns:auto minmax(0,1fr);align-items:center;gap:12px;min-height:86px;padding:12px 13px;display:grid;position:relative}.profile-row.is-selected{background:#eff8f8}.profile-row.is-selected:before{content:"";background:var(--teal);width:3px;position:absolute;top:8px;bottom:8px;left:0}.profile-avatar{border:1px solid #d4dde5;border-radius:50%;place-items:center;width:44px;height:44px;display:grid}.profile-row.is-selected .profile-avatar{background:#c9eef0;border-color:#c9eef0}.profile-row strong,.profile-row small{white-space:nowrap;text-overflow:ellipsis;display:block;overflow:hidden}.profile-row strong{margin-bottom:3px;font-size:16px}.profile-row small{color:var(--muted);font-size:13px}.new-profile-link{border-top:1px solid var(--line);text-align:left;align-items:center;gap:12px;min-height:64px;margin-top:auto;padding:0 14px;font-size:15px;display:flex}.new-profile-link svg{border:1px solid #cbd6df;border-radius:5px;width:32px;height:32px;padding:6px}.editor{min-width:0;padding:19px 27px 20px}.editor-heading{grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:13px;display:grid}.profile-actions{align-items:center;gap:9px;display:flex}.agent-mark{background:var(--teal);color:#fff;border-radius:50%;place-items:center;width:54px;height:54px;display:grid}.profile-title-group input{letter-spacing:-.5px;background:0 0;border:0;outline:none;width:100%;max-width:360px;padding:0;font-size:27px;font-weight:600;line-height:1.2}.profile-title-group span{color:#506078;margin-top:3px;font-size:15px;display:block}.active-toggle{align-items:center;gap:10px;font-size:15px;display:flex}.active-toggle>input{opacity:0;pointer-events:none;position:absolute}.toggle-track{background:#c8d2da;border-radius:20px;width:48px;height:27px;padding:3px;transition:background .18s}.toggle-track>span{background:#fff;border-radius:50%;width:21px;height:21px;transition:transform .18s;display:block;box-shadow:0 1px 2px #101b362e}.active-toggle input:checked+.toggle-track{background:var(--teal)}.active-toggle input:checked+.toggle-track>span{transform:translate(21px)}.save-button,.delete-button,.cancel-button,.danger-button{border-radius:4px;justify-content:center;align-items:center;gap:7px;min-height:38px;font-size:13px;font-weight:600;display:inline-flex}.save-button{background:var(--teal-dark);color:#fff;min-width:116px;padding:0 13px}.save-button:disabled{cursor:default;color:#758195;background:#d8e1e5}.delete-button{color:#b93e32;border:1px solid #e2b5ae;width:38px}.delete-button:hover{background:#fff4f2}.save-error{color:#a5352d;margin:10px 0 0 67px;font-size:12px}.tabs{border-bottom:1px solid #c8d2db;gap:3px;margin-top:20px;display:flex}.tabs button{color:#344058;padding:10px 12px 12px;font-size:15px;position:relative}.tabs button:first-child{padding-left:0;padding-right:22px}.tabs button.is-selected{color:var(--ink);font-weight:600}.tabs button.is-selected:after{content:"";background:var(--teal);height:2px;position:absolute;bottom:-1px;left:10px;right:10px}.tabs button:first-child.is-selected:after{left:0}.tab-panel{padding-top:15px}.behavior-form,.settings-form,.follow-up-settings{gap:14px;max-width:510px;display:grid}.behavior-form>label,.settings-form>label,.follow-up-settings>label:not(.setting-switch){gap:6px;font-size:14px;font-weight:600;display:grid;position:relative}textarea,select{background:#fff;border:1px solid #c9d4dd;border-radius:5px;outline:none;width:100%;font-size:14px;font-weight:400;line-height:1.45}textarea{resize:vertical;padding:10px 12px}textarea:focus,select:focus{border-color:var(--teal);box-shadow:0 0 0 2px #07878c1a}select{height:38px;padding:0 34px 0 11px}.character-count{color:var(--muted);text-align:right;margin-top:-4px;font-size:12px;font-weight:400}fieldset{border:0;min-width:0;margin:0;padding:0}legend{margin-bottom:7px;font-size:14px;font-weight:600}.business-hours-row{grid-template-columns:1.05fr .85fr auto .85fr 38px;align-items:center;gap:8px;display:grid}.square-button{border:1px solid #c9d4dd;border-radius:5px;place-items:center;height:38px;display:grid}.checkbox-row{align-items:center;gap:8px;margin-top:8px;font-size:13px;font-weight:400;display:flex}.checkbox-row input{width:15px;height:15px;accent-color:var(--teal)}.field-help{color:var(--muted);max-width:410px;font-size:12px;font-weight:400;line-height:1.45}.settings-form{grid-template-columns:1fr 1fr;gap:20px;padding-top:5px}.settings-form label:last-of-type{grid-column:1/2}.settings-note{background:var(--soft);border-left:3px solid var(--teal);color:#44526a;grid-column:1/-1;align-items:flex-start;gap:11px;padding:14px;display:flex}.settings-note p{margin:0;font-size:13px;line-height:1.5}.tool-settings h2,.follow-up-settings h2{margin:0;font-size:18px}.tool-settings>p{color:var(--muted);margin:-7px 0 6px;font-size:13px}.tool-setting-row{border-bottom:1px solid var(--line);grid-template-columns:auto 1fr auto;align-items:center;gap:12px;padding:12px 0;display:grid}.tool-setting-row strong,.tool-setting-row small{display:block}.tool-setting-row strong{font-size:14px}.tool-setting-row small{color:var(--muted);text-transform:capitalize;font-size:12px}.tool-setting-row button{color:var(--teal-dark);font-size:13px;font-weight:600}.secondary-button{border:1px solid var(--teal);width:fit-content;color:var(--teal-dark);border-radius:4px;align-items:center;gap:7px;margin-top:7px;padding:9px 13px;font-size:13px;font-weight:600;display:flex}.follow-up-settings{padding-top:4px}.setting-switch{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:20px;padding:14px 0;display:flex}.setting-switch strong,.setting-switch small{display:block}.setting-switch strong{font-size:14px}.setting-switch small{color:var(--muted);margin-top:3px;font-size:12px}.setting-switch input{width:36px;height:20px;accent-color:var(--teal)}.live-summary{border-left:1px solid var(--line);padding:24px 26px}.live-summary h2{margin:0 0 14px;font-size:17px}.live-summary dl{margin:0}.live-summary dl>div{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:57px;display:flex}.live-summary dt{color:#3e4a61;align-items:center;gap:10px;display:flex}.live-summary dd{color:#45526a;margin:0;font-size:14px;font-weight:500}.summary-icon{color:#fff;background:#20afb4;border-radius:50%;place-items:center;width:34px;height:34px;display:grid}.summary-icon--violet{color:#4c4e89;background:#e8e8fb}.summary-icon--blue{color:#246fce;background:#e3effd}.live-summary h3{margin:25px 0 12px;font-size:15px}.tool-list{gap:14px;display:grid}.tool-row{grid-template-columns:auto 1fr auto;align-items:center;gap:11px;min-height:34px;font-size:14px;display:grid}.tool-row small{color:var(--muted);align-items:center;gap:7px;font-size:12px;display:flex}.tool-row small i{background:var(--success);border-radius:50%;width:7px;height:7px}.tool-icon{color:#fff;border-radius:6px;place-items:center;width:34px;height:34px;display:grid}.tool-icon--inventory{background:#19a549}.tool-icon--email{background:#e95648}.tool-icon--calendar{background:#3f76d5}.tool-icon--custom{background:#6b63b5}.test-button{border:1px solid var(--teal);width:100%;min-height:54px;color:var(--teal-dark);border-radius:4px;justify-content:center;align-items:center;gap:10px;margin-top:25px;font-size:16px;font-weight:600;display:flex}.test-button:hover{background:var(--teal-soft)}.test-help{color:var(--muted);text-align:center;margin:13px 12px 0;font-size:13px;line-height:1.55}.recent-calls{border:1px solid #cfd9e1;border-radius:6px;margin-top:17px;overflow:hidden}.section-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:49px;padding:0 22px;display:flex}.section-heading h2{margin:0;font-size:16px}.section-heading button{color:#506078;align-items:center;gap:6px;font-size:13px;display:flex}.call-table{width:100%}.call-row{color:#526078;border-bottom:1px solid #e2e7eb;grid-template-columns:1.15fr 1fr 1.2fr .7fr .9fr 20px;align-items:center;gap:14px;min-height:39px;padding:0 22px;font-size:13px;display:grid}.call-row:last-child{border-bottom:0}.call-row--header{color:#67738a;background:#fbfcfc;min-height:34px;font-size:12px}.call-row>span:first-child{align-items:center;gap:14px;display:flex}.call-row strong{color:var(--ink);font-size:13px}.phone-ok{color:var(--success)}.phone-warn{color:var(--coral)}.outcome{border-radius:14px;padding:3px 10px;font-size:11px;font-style:normal;display:inline-block}.outcome--completed{color:#10743b;background:#ecf9f0;border:1px solid #bce5c7}.outcome--voicemail{color:var(--coral);background:#fff7f4;border:1px solid #ffab98}.outcome--escalated{color:#815b13;background:#fff8e8;border:1px solid #edd39b}.outcome--failed{color:#9e3028;background:#fff0ee;border:1px solid #efb6b1}.modal-backdrop{z-index:20;background:#0d182b61;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.test-modal{text-align:center;background:#fff;border-radius:8px;width:min(430px,100%);padding:36px;position:relative;box-shadow:0 24px 70px #0f1e322e}.modal-close{border:1px solid var(--line);border-radius:5px;place-items:center;width:34px;height:34px;display:grid;position:absolute;top:14px;right:14px}.modal-agent{background:var(--teal);color:#fff;border-radius:50%;place-items:center;width:56px;height:56px;margin:0 auto 16px;display:grid}.test-modal h2{margin:0;font-size:23px}.test-modal p{color:var(--muted);font-size:14px;line-height:1.55}.test-state{color:var(--success);justify-content:center;gap:8px;margin:22px 0;font-size:14px;font-weight:600;display:flex}.modal-agent--danger{background:#c84739}.delete-modal p{max-width:330px;margin-inline:auto}.delete-error{background:#fff1ef;border-radius:4px;padding:10px 12px;color:#9e3028!important}.modal-actions{justify-content:center;gap:10px;margin-top:22px;display:flex}.cancel-button{border:1px solid var(--line);padding:0 18px}.danger-button{color:#fff;background:#bd4035;padding:0 18px}.danger-button:hover{background:#9e3028}@media (width<=1180px){.app-shell{grid-template-columns:82px minmax(0,1fr)}.sidebar{padding-inline:10px}.wordmark{margin-inline:auto;font-size:0}.wordmark:after{content:"T";font-size:30px;display:block}.company-switcher{justify-content:center;display:flex}.company-switcher span,.company-switcher svg:last-child,.nav-item:not(.is-selected):after,.nav-item{font-size:0}.nav-item{justify-content:center;padding:0}.user-menu{justify-content:center;display:flex}.user-menu>span:not(.avatar),.user-menu svg{display:none}.workspace{grid-template-columns:190px minmax(420px,1fr)}.live-summary{display:none}}@media (width<=780px){.app-shell{display:block}.sidebar{border-right:0;border-bottom:1px solid var(--line);flex-direction:row;align-items:center;width:100%;height:auto;min-height:64px;padding:12px 16px;display:flex;position:static}.wordmark{margin:0;font-size:24px}.wordmark:after,.company-switcher,.sidebar nav,.user-menu{display:none}.main{padding:18px 14px 28px}.topbar{align-items:center}.topbar h1{font-size:23px}.system-status{display:none}.primary-button{padding:0 13px}.workspace{min-height:0;display:block;overflow:visible}.profile-rail{border-right:0;border-bottom:1px solid var(--line);overflow-x:auto}.profile-list{display:flex}.profile-row{border-right:1px solid var(--line);min-width:190px}.new-profile-link{display:none}.editor{padding:18px 15px 22px}.editor-heading{grid-template-columns:auto 1fr}.profile-actions{flex-wrap:wrap;grid-column:1/-1;width:100%}.active-toggle{margin-right:auto}.tabs{overflow-x:auto}.tabs button{white-space:nowrap}.business-hours-row{grid-template-columns:1fr 1fr}.business-hours-row>span,.square-button{display:none}.settings-form{grid-template-columns:1fr}.settings-form label:last-of-type,.settings-note{grid-column:1}.call-table{overflow-x:auto}.call-row{min-width:760px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}.menu-anchor{position:relative}.user-anchor{margin-top:auto}.user-anchor .user-menu{text-align:left;width:100%;margin-top:0}.popover{z-index:12;border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px;position:absolute;left:0;right:0;box-shadow:0 18px 48px #101b3624}.company-popover{top:62px}.user-popover{bottom:58px}.popover-label{color:var(--muted);text-transform:uppercase;letter-spacing:.08em;margin:5px 8px 7px;font-size:11px;font-weight:700}.popover button{text-align:left;border-radius:5px;align-items:center;gap:9px;width:100%;min-height:42px;padding:7px 9px;font-size:13px;display:flex}.popover button:hover,.popover button.is-selected{background:var(--teal-soft)}.popover button span{min-width:0}.popover button small,.user-popover p small{color:var(--muted);font-size:11px;font-weight:400;display:block}.popover-action{border-top:1px solid var(--line);color:var(--teal-dark);margin-top:5px}.user-popover p{margin:5px 9px 9px;font-size:13px;overflow:hidden}.user-popover p small{text-overflow:ellipsis;overflow:hidden}.page-header{justify-content:space-between;align-items:flex-start;gap:22px;min-height:72px;margin-bottom:20px;display:flex}.page-header h1{color:var(--ink);letter-spacing:-.7px;margin:0;font-size:29px;line-height:1.2}.page-header p{color:var(--muted);margin:7px 0 0;font-size:14px}.page-message{background:var(--teal-soft);color:var(--teal-dark);border:1px solid #b9dadd;border-radius:6px;margin:-7px 0 16px;padding:11px 13px;font-size:13px}.content-card{border:1px solid var(--line);background:#fff;border-radius:8px;overflow:hidden}.section-title{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;min-height:59px;padding:0 20px;display:flex}.section-title h2,.card-heading h2{margin:0;font-size:17px}.section-title p,.card-heading p{color:var(--muted);margin:3px 0 0;font-size:12px}.section-title>button:not(.secondary-button){color:var(--teal-dark);font-size:13px;font-weight:600}.secondary-button{background:#fff;min-height:38px;margin-top:0}.secondary-button:hover:not(:disabled){background:var(--teal-soft)}.primary-button:disabled,.secondary-button:disabled,.icon-button:disabled,.danger-button:disabled{opacity:.48;cursor:not-allowed}.icon-button{border:1px solid var(--line);border-radius:5px;place-items:center;width:36px;height:36px;display:inline-grid}.icon-button:hover{background:var(--soft)}.icon-button.danger{color:#ad392f}.icon-button.danger:hover{background:#fff2f0;border-color:#e9b8b3}.dialog{background:#fff;border-radius:10px;width:min(520px,100%);max-height:calc(100vh - 40px);overflow:auto;box-shadow:0 26px 80px #09172b38}.dialog--wide{width:min(850px,100%)}.dialog-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:64px;padding:0 22px;display:flex}.dialog-header h2{margin:0;font-size:20px}.dialog-body{padding:22px}.dialog-copy{color:var(--muted);margin:0;line-height:1.55}.dialog-footer{border-top:1px solid var(--line);background:#fbfcfc;justify-content:flex-end;align-items:center;gap:10px;min-height:70px;padding:13px 22px;display:flex}.footer-spacer{flex:1}.form-stack{gap:16px;display:grid}.form-stack>label,.two-fields label,.test-dialog>label,.settings-fields>label{gap:7px;font-size:13px;font-weight:600;display:grid}input:not([type=checkbox]):not([type=radio]){background:#fff;border:1px solid #c9d4dd;border-radius:5px;outline:0;width:100%;height:40px;padding:0 11px}input:not([type=checkbox]):not([type=radio]):focus{border-color:var(--teal);box-shadow:0 0 0 2px #07878c1a}.form-error{color:#a5352d;margin:0;font-size:13px}.field-help{align-items:center;gap:5px;display:flex}.inline-notice{color:#31505a;background:#eff9f9;border:1px solid #b9dadd;border-radius:6px;align-items:flex-start;gap:9px;margin-bottom:16px;padding:12px 13px;font-size:12px;line-height:1.5;display:flex}.dialog-body>.inline-notice{margin-bottom:0}.inline-notice>svg{color:var(--teal);flex:none;margin-top:1px}.inline-notice--success{color:#21643a;background:#eff9f1;border-color:#b7dfc2}.inline-notice--success>svg{color:var(--success)}.inline-notice--danger{color:#86362e;background:#fff2f0;border-color:#efbab5}.inline-notice--danger>svg{color:#c7473c}.inline-notice button{color:var(--teal-dark);font-weight:700;text-decoration:underline}.status-dot{background:var(--success);border-radius:50%;flex:none;width:8px;height:8px;display:inline-block}.status-dot--warning{background:#e49a19}.status-dot--danger{background:#ca483d}.status-dot--muted{background:#9aa6b6}.spinner-label{color:var(--muted);align-items:center;gap:9px;font-size:13px;display:inline-flex}.mini-spinner{border:2px solid #bdd5d7;border-top-color:var(--teal);border-radius:50%;width:16px;height:16px;animation:.8s linear infinite spin}.loading-block{place-items:center;min-height:160px;display:grid}.page-empty{text-align:center;align-content:center;place-items:center;gap:9px;min-height:500px;display:grid}.page-empty.compact{min-height:260px;padding:35px}.page-empty h1,.page-empty h3{margin:0}.page-empty p{max-width:470px;color:var(--muted);margin:0 0 8px;font-size:13px;line-height:1.5}.empty-table{color:var(--muted);text-align:center;padding:42px 20px;font-size:13px}.status-button{border:1px solid var(--line);border-radius:5px;align-items:center;gap:8px;min-height:42px;padding:0 13px;font-size:13px;display:flex}.overview-grid{grid-template-columns:minmax(0,1.55fr) minmax(285px,.75fr);gap:17px;display:grid}.setup-panel,.service-panel,.overview-profiles,.overview-activity{border:1px solid var(--line);background:#fff;border-radius:8px;overflow:hidden}.setup-heading{justify-content:space-between;gap:18px;padding:21px 22px 15px;display:flex}.setup-heading h2{margin:0;font-size:20px}.setup-heading p{color:var(--muted);margin:6px 0 0;font-size:13px}.setup-heading>strong{color:var(--teal-dark);white-space:nowrap;align-self:center;font-size:12px}.progress-track{background:#e7edef;border-radius:5px;height:5px;margin:0 22px 14px;overflow:hidden}.progress-track span{background:var(--teal);height:100%;transition:width .25s;display:block}.setup-step{text-align:left;border-top:1px solid #e2e8ec;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:12px;width:100%;min-height:68px;padding:10px 22px;display:grid}.setup-step:hover:not(:disabled),.setup-step.is-current{background:#f2f9f9}.setup-step:disabled{cursor:not-allowed;opacity:.58}.step-number{color:#58677c;border:1px solid #bcc8d1;border-radius:50%;place-items:center;width:30px;height:30px;font-size:12px;font-weight:700;display:grid}.setup-step.is-complete .step-number{border-color:var(--success);background:var(--success);color:#fff}.setup-step.is-current .step-number{border-color:var(--teal);background:var(--teal);color:#fff}.setup-step strong,.setup-step small{display:block}.setup-step strong{font-size:14px}.setup-step small{color:var(--muted);margin-top:3px;font-size:12px}.setup-step em{background:var(--soft);color:var(--muted);text-transform:uppercase;border-radius:11px;padding:3px 8px;font-size:10px;font-style:normal}.setup-step.is-complete em{color:#16723a;background:#eaf7ee}.next-action{background:#f6f9fa;border-radius:6px;align-items:center;gap:11px;margin:16px 22px 20px;padding:13px;display:flex}.next-action>svg{color:var(--teal)}.next-action>span{flex:1}.next-action strong,.next-action small{display:block}.next-action small{color:var(--muted);margin-top:2px;font-size:11px}.service-panel .section-title{border-bottom:0}.service-row{border-top:1px solid #e2e8ec;grid-template-columns:auto 1fr auto;align-items:center;gap:11px;min-height:70px;padding:10px 18px;display:grid}.service-icon{background:var(--teal-soft);width:38px;height:38px;color:var(--teal-dark);border-radius:7px;place-items:center;display:grid}.service-row strong,.service-row small{display:block}.service-row small{color:var(--muted);margin-top:3px;font-size:11px}.service-row>span:last-child{color:var(--muted);align-items:center;gap:6px;font-size:11px;display:flex}.overview-profiles{grid-column:1}.overview-activity{grid-area:2/2}.overview-profile-row{text-align:left;border-top:1px solid #e3e8ec;grid-template-columns:auto minmax(0,1fr) auto auto auto;align-items:center;gap:12px;width:100%;min-height:68px;padding:9px 20px;display:grid}.overview-profile-row:hover{background:#fafcfc}.overview-profile-row strong,.overview-profile-row small{display:block}.overview-profile-row small{color:var(--muted);font-size:11px}.overview-profile-row>span:last-of-type{color:var(--teal-dark);font-size:12px;font-weight:600}.state-label{background:var(--soft);color:var(--muted);border-radius:11px;padding:3px 9px;font-size:10px;font-style:normal}.state-label--success{color:#16723a;background:#eaf7ee}.state-label--warning{color:#865907;background:#fff4dc}.activity-row{border-top:1px solid #e3e8ec;align-items:center;gap:11px;min-height:65px;padding:10px 18px;display:flex}.activity-row>svg{color:var(--teal)}.activity-row strong,.activity-row small{display:block}.activity-row small{color:var(--muted);margin-top:3px;font-size:11px}.empty-activity,.empty-inline{min-height:200px;color:var(--muted);text-align:center;align-content:center;place-items:center;gap:7px;padding:22px;display:grid}.empty-activity strong{color:var(--ink)}.empty-activity p,.empty-inline p{margin:0;font-size:12px}.profiles-workspace{border:1px solid var(--line);border-radius:8px;grid-template-columns:205px minmax(430px,1fr) 280px;min-height:625px;display:grid;overflow:hidden}.profile-editor{min-width:0;padding:21px 25px}.profiles-workspace .editor-heading{grid-template-columns:auto minmax(160px,1fr)}.profiles-workspace .profile-actions{grid-column:1/-1;justify-content:flex-end;margin-top:2px}.profile-title-group{min-width:0}.profile-title-group input{max-width:none}.phone-link{color:var(--muted);align-items:center;gap:6px;margin-top:5px;font-size:12px;display:flex}.phone-link span{color:var(--teal-dark);margin-left:4px;font-weight:700}.active-toggle.is-disabled{opacity:.55}.profile-form{max-width:590px}.profile-form fieldset{gap:7px;display:grid}.summary-row{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;min-height:55px;display:flex}.summary-row>span{color:var(--muted);align-items:center;gap:8px;font-size:12px;display:flex}.summary-row strong{text-align:right;font-size:12px}.empty-integration{text-align:center;align-content:center;place-items:center;gap:8px;min-height:230px;display:grid}.empty-integration p{max-width:370px;color:var(--muted);margin:0;font-size:12px}.stepper{grid-template-columns:auto 1fr auto 1fr auto;align-items:center;gap:10px;display:grid}.stepper>span{background:var(--line);height:1px}.stepper strong,.stepper em{white-space:nowrap;align-items:center;gap:6px;font-size:12px;font-style:normal;display:flex}.stepper strong span,.stepper b{background:var(--teal);color:#fff;border-radius:50%;place-items:center;width:24px;height:24px;font-size:10px;display:grid}.stepper em{color:var(--muted)}.stepper em b{color:#6b7788;background:#e8edef}.connection-row{border:1px solid var(--line);border-radius:6px;align-items:center;gap:8px;padding:12px;font-size:12px;display:flex}.connection-row strong{flex:1;font-size:13px}.number-toolbar,.table-toolbar{align-items:center;gap:10px;display:flex}.number-toolbar>label,.table-toolbar>label{border:1px solid var(--line);min-height:40px;color:var(--muted);border-radius:5px;flex:1;align-items:center;gap:8px;padding:0 10px;display:flex}.number-toolbar input,.table-toolbar input{height:36px!important;box-shadow:none!important;border:0!important;padding:0!important}.number-empty{text-align:center;border:1px dashed #bdcbd3;border-radius:7px;align-content:center;place-items:center;gap:8px;min-height:270px;padding:24px;display:grid}.number-empty>span{background:var(--teal-soft);width:56px;height:56px;color:var(--teal-dark);border-radius:50%;place-items:center;display:grid}.number-empty h3,.number-empty p{margin:0}.number-empty p{max-width:500px;color:var(--muted);font-size:12px;line-height:1.5}.number-empty .secondary-button{text-decoration:none}.plain-button,.danger-text-button{color:var(--teal-dark);align-items:center;gap:6px;font-size:12px;font-weight:600;display:inline-flex}.danger-text-button{color:#aa382e}.number-list{border:1px solid var(--line);border-radius:6px;overflow:hidden}.number-list-head,.number-list label{grid-template-columns:1.2fr 1fr .8fr 1fr;align-items:center;gap:10px;padding:0 13px;display:grid}.number-list-head{min-height:34px;color:var(--muted);text-transform:uppercase;background:#f7f9fa;font-size:10px}.number-list label{border-top:1px solid var(--line);min-height:56px;font-size:12px;position:relative}.number-list label>input{position:absolute;left:8px}.number-list label>span:first-of-type{padding-left:20px}.trial-badge{color:#7a5208;text-transform:uppercase;background:#fff1d7;border-radius:10px;margin:3px 0 0;padding:2px 7px;font-size:9px;font-style:normal;display:inline-block}.number-list label.is-disabled{opacity:.52}.routing-preview{background:var(--soft);border-radius:6px;padding:12px 14px}.routing-preview strong{font-size:12px}.routing-preview p{color:var(--muted);margin:4px 0 0;font-size:11px}.trial-setup{background:#fffaf0;border:1px solid #edce91;border-radius:7px;gap:10px;padding:14px;display:grid}.trial-setup>strong{color:#68470b;font-size:13px}.trial-setup ol{color:#5c6473;margin:0;padding-left:20px;font-size:12px;line-height:1.7}.trial-setup code{overflow-wrap:anywhere;color:#24324a;-webkit-user-select:all;user-select:all;background:#fff;border:1px solid #dcc899;border-radius:5px;padding:10px;font-size:11px;display:block}.trial-setup p{color:#6b6252;margin:0;font-size:11px;line-height:1.5}.validation-list{border:1px solid var(--line);border-radius:6px;display:grid}.validation-list>div{border-bottom:1px solid var(--line);align-items:center;gap:10px;min-height:52px;padding:8px 12px;display:flex}.validation-list>div:last-child{border-bottom:0}.validation-list strong,.validation-list small{display:block}.validation-list small{color:var(--muted);font-size:11px}.test-result{color:var(--teal-dark);margin:0;font-size:12px}.provider-grid{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:16px;display:grid}.provider-card{border:1px solid var(--line);border-radius:8px;flex-direction:column;min-height:205px;padding:18px;display:flex}.provider-card>span,.card-heading>span,.modal-hero{background:var(--teal-soft);width:42px;height:42px;color:var(--teal-dark);border-radius:8px;place-items:center;display:grid}.provider-card h2{margin:14px 0 0;font-size:15px}.provider-card p{color:var(--muted);flex:1;margin:7px 0 14px;font-size:12px;line-height:1.5}.provider-card.is-disabled{background:#fafbfb}.provider-card.is-disabled>span{color:#7d8998;background:#eef1f2}.integration-list{display:grid}.integration-row{border-top:1px solid var(--line);grid-template-columns:auto minmax(0,1fr) auto auto auto;align-items:center;gap:13px;min-height:78px;padding:10px 18px;display:grid}.integration-row:first-child{border-top:0}.integration-row strong,.integration-row small,.integration-row em{display:block}.integration-row small{color:var(--muted);margin-top:3px;font-size:11px}.integration-row em{color:#a53a31;margin-top:3px;font-size:10px;font-style:normal}.connection-state{color:var(--muted);text-transform:capitalize;align-items:center;gap:6px;font-size:11px;display:flex}.capability-grid{grid-template-columns:repeat(4,1fr);gap:7px;display:grid}.capability-grid label{border:1px solid var(--line);text-transform:capitalize;border-radius:5px;align-items:center;gap:7px;padding:10px;font-size:12px;display:flex}.capability-grid input{accent-color:var(--teal)}.two-fields{grid-template-columns:1fr 1fr;gap:12px;display:grid}.oauth-setup ol{color:var(--muted);gap:10px;margin:0;padding-left:22px;font-size:12px;line-height:1.55;display:grid}.oauth-setup a{color:var(--teal-dark);font-weight:700;text-decoration:underline}.oauth-setup code{overflow-wrap:anywhere;border:1px solid var(--line);background:var(--soft);color:#24324a;-webkit-user-select:all;user-select:all;border-radius:5px;margin-top:6px;padding:9px 10px;font-size:11px;display:block}.oauth-setup>div:last-child{background:var(--soft);border-radius:6px;padding:12px}.oauth-setup>div:last-child strong,.oauth-setup>div:last-child p{margin:0;font-size:12px;display:block}.oauth-setup>div:last-child p{color:var(--muted);overflow-wrap:anywhere;margin-top:5px}.table-toolbar{border-bottom:1px solid var(--line);padding:14px 18px}.table-toolbar select{width:160px}.data-table{width:100%}.data-row{border-top:1px solid var(--line);text-align:left;grid-template-columns:1.2fr 1fr .8fr .6fr 1fr 20px;align-items:center;gap:13px;width:100%;min-height:58px;padding:0 18px;font-size:12px;display:grid}.data-row:not(.data-head):hover{background:#fafcfc}.data-head{min-height:36px;color:var(--muted);text-transform:uppercase;background:#f8fafb;border-top:0;font-size:10px}.page-pad{padding:12px 18px}.floating-loading{z-index:20;border:1px solid var(--line);background:#fff;border-radius:7px;padding:12px 16px;position:fixed;bottom:24px;right:24px;box-shadow:0 12px 35px #101b3626}.call-detail{gap:18px;display:grid}.detail-stats{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.detail-stats>div{background:var(--soft);border-radius:6px;padding:12px}.detail-stats span,.detail-stats strong{align-items:center;gap:7px;display:flex}.detail-stats span{color:var(--muted);text-transform:uppercase;font-size:10px}.detail-stats strong{margin-top:6px;font-size:13px}.call-detail section{border-top:1px solid var(--line);padding-top:15px}.call-detail h3{margin:0 0 8px;font-size:14px}.call-detail section>p{color:var(--muted);margin:0;font-size:12px;line-height:1.55}.call-detail dl{margin:0}.call-detail dl div{justify-content:space-between;padding:7px 0;font-size:12px;display:flex}.call-detail dd{margin:0}.event-list>div{align-items:center;gap:9px;min-height:46px;display:flex}.event-list strong,.event-list small{display:block}.event-list strong{text-transform:capitalize;font-size:12px}.event-list small{color:var(--muted);font-size:10px}.team-list{display:grid}.team-row{border-top:1px solid var(--line);grid-template-columns:minmax(250px,1.5fr) 170px 130px 40px;align-items:center;gap:14px;min-height:70px;padding:9px 18px;font-size:12px;display:grid}.team-head{min-height:37px;color:var(--muted);text-transform:uppercase;background:#f8fafb;border-top:0;font-size:10px}.member-cell{align-items:center;gap:10px;display:flex}.member-cell>i{background:var(--teal-soft);width:36px;height:36px;color:var(--teal-dark);border-radius:50%;place-items:center;display:grid}.member-cell strong,.member-cell small{display:block}.member-cell small{color:var(--muted);font-size:10px}.member-cell em{background:var(--soft);color:var(--muted);border-radius:9px;padding:2px 7px;font-size:9px;font-style:normal}.role-preview{background:var(--soft);border-radius:6px;gap:10px;padding:12px;display:flex}.role-preview svg{color:var(--teal)}.role-preview strong,.role-preview small{display:block}.role-preview small{color:var(--muted);margin-top:3px;font-size:11px;line-height:1.4}.settings-layout{grid-template-columns:minmax(0,1.4fr) minmax(280px,.8fr);gap:16px;display:grid}.settings-card,.account-card{padding-bottom:20px}.card-heading{border-bottom:1px solid var(--line);align-items:center;gap:12px;min-height:78px;padding:15px 20px;display:flex}.settings-fields{max-width:560px;padding:20px}.settings-fields .primary-button{width:fit-content}.account-card dl{margin:8px 20px 0}.account-card dl div{border-bottom:1px solid var(--line);padding:12px 0}.account-card dt{color:var(--muted);text-transform:uppercase;font-size:10px}.account-card dd{overflow-wrap:anywhere;text-transform:capitalize;margin:4px 0 0;font-size:12px}.danger-zone{border-color:#e9b4af;grid-column:1/-1;grid-template-columns:1fr auto;align-items:center;gap:13px;padding:20px;display:grid}.danger-zone h2{color:#98362e;margin:0;font-size:16px}.danger-zone p{color:var(--muted);margin:5px 0 0;font-size:12px}.danger-zone small{color:var(--muted);grid-column:1/-1}.support-summary{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:14px;display:grid}.support-summary>div{border:1px solid var(--line);background:#fff;border-radius:7px;align-items:center;gap:11px;min-height:66px;padding:12px 16px;display:flex}.support-summary svg{color:var(--teal)}.support-summary span,.support-summary strong{display:block}.support-summary span{color:var(--muted);font-size:11px}.support-summary strong{color:var(--ink);margin-bottom:2px;font-size:18px}.support-workspace{grid-template-columns:minmax(390px,.82fr) minmax(460px,1.18fr);min-height:650px;display:grid}.ticket-inbox{border-right:1px solid var(--line);min-width:0}.ticket-filters{border-bottom:1px solid var(--line);background:#fbfcfc;grid-template-columns:minmax(160px,1fr) 125px 125px;gap:8px;padding:12px;display:grid}.ticket-filters>label{height:38px;color:var(--muted);background:#fff;border:1px solid #c9d4dd;border-radius:5px;align-items:center;gap:7px;padding:0 9px;display:flex}.ticket-filters input{font-size:12px;height:34px!important;box-shadow:none!important;border:0!important;padding:0!important}.ticket-filters select{height:38px;padding:0 8px;font-size:11px}.ticket-list{display:grid}.ticket-list-item{border-bottom:1px solid var(--line);text-align:left;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;gap:10px;width:100%;min-height:102px;padding:14px 13px;display:grid;position:relative}.ticket-list-item:hover{background:#fafcfc}.ticket-list-item.is-selected{background:#eef8f8}.ticket-list-item.is-selected:before{content:"";inset-block:8px;background:var(--teal);border-radius:2px;width:3px;position:absolute;left:0}.ticket-priority{background:#8a96a8;border-radius:50%;width:8px;height:8px;margin-top:5px}.ticket-priority--high{background:#e3921d}.ticket-priority--urgent{background:#cc493e}.ticket-priority--low{background:#86a3ab}.ticket-list-copy{min-width:0}.ticket-list-copy>span:first-child{justify-content:space-between;align-items:baseline;gap:9px;display:flex}.ticket-list-copy strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.ticket-list-copy time{color:var(--muted);flex:none;font-size:10px}.ticket-list-copy small,.ticket-list-copy em{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ticket-list-copy small{color:var(--teal-dark);margin-top:5px;font-size:10px}.ticket-list-copy em{color:var(--muted);margin-top:7px;font-size:11px;font-style:normal}.ticket-status{color:#5b687a;text-transform:uppercase;background:#edf1f3;border-radius:10px;align-self:end;padding:3px 7px;font-size:9px}.ticket-status--new,.ticket-status--open{color:var(--teal-dark);background:#e3f4f5}.ticket-status--pending{color:#80560b;background:#fff2d7}.ticket-status--resolved{color:#26703c;background:#e8f6ec}.ticket-load-more{text-align:center;padding:12px}.ticket-detail-panel{min-width:0}.ticket-detail-empty{min-height:630px;color:var(--muted);text-align:center;align-content:center;place-items:center;gap:8px;padding:25px;display:grid}.ticket-detail-empty h2,.ticket-detail-empty p{margin:0}.ticket-detail-empty h2{color:var(--ink);font-size:17px}.ticket-detail-empty p{max-width:330px;font-size:12px}.ticket-detail-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:15px;min-height:86px;padding:14px 18px;display:flex}.ticket-detail-heading span{color:var(--muted);text-transform:uppercase;font-size:10px}.ticket-detail-heading h2{margin:4px 0 0;font-size:17px}.record-badge{background:var(--teal-soft);white-space:nowrap;border-radius:11px;align-items:center;gap:5px;padding:5px 8px;display:inline-flex;color:var(--teal-dark)!important}.record-badge--external{background:#fff2d7;color:#80560b!important}.ticket-detail-notice{padding:12px 16px 0}.ticket-detail-notice .inline-notice{margin:0}.ticket-detail-meta{border-bottom:1px solid var(--line);background:#fbfcfc;grid-template-columns:repeat(3,1fr);gap:9px;padding:14px 18px;display:grid}.ticket-detail-meta label,.ticket-detail-meta>div{color:var(--muted);text-transform:uppercase;gap:5px;font-size:9px;font-weight:600;display:grid}.ticket-detail-meta select{height:34px;color:var(--ink);text-transform:capitalize;padding:0 7px;font-size:11px}.ticket-detail-meta strong{color:var(--ink);text-transform:capitalize;font-size:12px}.ticket-customer-card{background:var(--soft);border-radius:6px;align-items:center;gap:10px;margin:16px 18px 0;padding:12px;display:flex}.ticket-customer-card svg{color:var(--teal)}.ticket-customer-card strong,.ticket-customer-card small{display:block}.ticket-customer-card strong{font-size:12px}.ticket-customer-card small{color:var(--muted);margin-top:2px;font-size:10px}.ticket-description,.ticket-thread{border-bottom:1px solid var(--line);padding:17px 18px}.ticket-description h3,.ticket-thread h3{margin:0 0 9px;font-size:13px}.ticket-description>p{color:#445169;white-space:pre-wrap;margin:0;font-size:12px;line-height:1.6}.ticket-tags{color:var(--muted);flex-wrap:wrap;align-items:center;gap:6px;margin-top:12px;display:flex}.ticket-tags span{background:var(--soft);border-radius:9px;padding:3px 7px;font-size:9px}.ticket-thread article{border-top:1px solid #edf0f2;grid-template-columns:auto 1fr;gap:9px;padding:10px 0;display:grid}.ticket-thread article:first-of-type{border-top:0}.comment-avatar{background:var(--teal-soft);width:28px;height:28px;color:var(--teal-dark);border-radius:50%;place-items:center;display:grid}.ticket-thread article header{justify-content:space-between;align-items:center;gap:8px;display:flex}.ticket-thread article header strong{font-size:11px}.ticket-thread article header span{color:var(--muted);text-transform:capitalize;font-size:9px}.ticket-thread article p{color:#445169;white-space:pre-wrap;margin:5px 0 0;font-size:11px;line-height:1.55}.ticket-thread-empty{color:var(--muted);margin:0;font-size:11px}.ticket-composer{gap:9px;padding:16px 18px 19px;display:grid}.ticket-composer>div{gap:5px;display:flex}.ticket-composer>div button{color:var(--muted);border-radius:4px;padding:5px 8px;font-size:10px;font-weight:600}.ticket-composer>div button.is-selected{background:var(--teal-soft);color:var(--teal-dark)}.ticket-composer .primary-button{width:fit-content;min-height:36px;margin-left:auto;padding-inline:14px;font-size:12px}.support-page-heading{min-height:62px}.agent-online{color:var(--muted);align-items:center;gap:7px;font-size:12px;display:inline-flex}.agent-online>span{background:#3ca65b;border-radius:50%;width:8px;height:8px}.support-tabs{border-bottom:1px solid var(--line);gap:24px;margin:-5px 0 14px;display:flex}.support-tabs button{min-height:42px;color:var(--muted);text-transform:capitalize;font-size:13px;font-weight:600;position:relative}.support-tabs button.is-selected{color:var(--teal-dark)}.support-tabs button.is-selected:after{content:"";background:var(--teal);height:2px;position:absolute;bottom:-1px;left:0;right:0}.chat-workspace{grid-template-columns:minmax(230px,.72fr) minmax(440px,1.55fr) minmax(240px,.72fr);min-height:calc(100vh - 150px);display:grid;position:relative;overflow:hidden}.conversation-queue{border-right:1px solid var(--line);background:#fff;min-width:0}.conversation-queue>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:64px;padding:0 15px;display:flex}.conversation-queue>header strong,.conversation-queue>header small{display:block}.conversation-queue>header strong{font-size:13px}.conversation-queue>header small{color:var(--muted);margin-top:3px;font-size:10px}.conversation-queue>button{border-bottom:1px solid var(--line);text-align:left;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:9px;width:100%;min-height:74px;padding:10px 12px;display:grid}.conversation-queue>button:hover,.conversation-queue>button.is-selected{background:#f1f8f8}.conversation-queue>button.is-selected{box-shadow:inset 3px 0 var(--teal)}.conversation-queue>button>span,.context-person>span{background:var(--teal);color:#fff;border-radius:50%;place-items:center;width:34px;height:34px;font-size:10px;font-weight:700;display:grid}.conversation-queue button strong,.conversation-queue button small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.conversation-queue button strong{font-size:12px}.conversation-queue button small{color:var(--muted);margin-top:4px;font-size:10px}.conversation-queue time{color:var(--muted);align-self:start;padding-top:5px;font-size:9px}.conversation-panel{grid-template-rows:auto auto minmax(260px,1fr) auto;min-width:0;display:grid}.conversation-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;min-height:64px;padding:9px 16px;display:flex}.conversation-heading h2,.conversation-heading p{margin:0}.conversation-heading h2{font-size:15px}.conversation-heading p{color:var(--muted);margin-top:3px;font-size:10px}.handoff-banner{min-height:38px;color:var(--teal-dark);background:#f0f8f8;border-bottom:1px solid #cce2e2;align-items:center;gap:8px;padding:0 16px;font-size:10px;display:flex}.conversation-thread{background:#fafbfc;min-height:0;padding:17px;overflow-y:auto}.conversation-message{max-width:76%;margin:0 0 15px}.conversation-message.is-customer{margin-left:auto}.conversation-message header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:5px;display:flex}.conversation-message header strong{font-size:10px}.conversation-message header time{color:var(--muted);font-size:9px}.conversation-message p{border:1px solid var(--line);color:#39465c;white-space:pre-wrap;background:#fff;border-radius:7px;margin:0;padding:10px 12px;font-size:11px;line-height:1.55}.conversation-message.is-customer p{background:var(--teal-soft);border-color:#cce2e2}.conversation-message.is-internal p{background:#fff9e9}.citation-chips{flex-wrap:wrap;gap:5px;margin-top:6px;display:flex}.citation-chips span{border:1px solid var(--line);color:var(--teal-dark);background:#fff;border-radius:10px;align-items:center;gap:4px;padding:3px 7px;font-size:9px;display:inline-flex}.conversation-composer{border-top:1px solid var(--line);background:#fff;gap:8px;padding:12px;display:grid}.conversation-composer textarea{resize:vertical;min-height:66px}.conversation-composer>div{justify-content:flex-end;gap:7px;display:flex}.conversation-context{border-left:1px solid var(--line);background:#fff}.conversation-context section{border-bottom:1px solid var(--line);padding:15px}.conversation-context h3{margin:0 0 12px;font-size:12px}.conversation-context>section>p{color:var(--muted);font-size:11px}.context-person{align-items:center;gap:9px;display:flex}.context-person strong,.context-person small{display:block}.context-person strong{font-size:12px}.context-person small{color:var(--muted);overflow-wrap:anywhere;margin-top:2px;font-size:9px}.conversation-context dl{margin:13px 0 0}.conversation-context dl div{color:var(--muted);text-transform:capitalize;justify-content:space-between;gap:10px;padding:6px 0;font-size:10px;display:flex}.conversation-context dd{color:var(--ink);margin:0}.conversation-context ul{color:var(--muted);gap:8px;margin:0;padding:0;font-size:10px;list-style:none;display:grid}.conversation-context li{align-items:center;gap:6px;display:flex}.conversation-context li svg{color:#3a9655}.support-placeholder{color:var(--muted);text-align:center;padding:24px;font-size:11px}.support-placeholder-large{align-content:center;place-items:center;gap:8px;min-height:360px;display:grid}.support-placeholder-large strong{color:var(--ink);font-size:13px}.support-toast{z-index:4;border:1px solid var(--line);color:#445169;background:#fff;border-radius:6px;max-width:420px;padding:10px 13px;font-size:11px;position:absolute;bottom:16px;right:16px;box-shadow:0 10px 30px #111a3224}.knowledge-layout{grid-template-columns:minmax(0,1.55fr) minmax(300px,.65fr);gap:14px;display:grid;position:relative}.knowledge-library>header,.widget-settings>header{border-bottom:1px solid var(--line);align-items:center;gap:10px;min-height:65px;padding:0 17px;display:flex}.knowledge-library>header{justify-content:space-between}.knowledge-library h2,.knowledge-library p,.widget-settings h2,.widget-settings p{margin:0}.knowledge-library h2,.widget-settings h2{font-size:14px}.knowledge-library header p,.widget-settings header p{color:var(--muted);margin-top:3px;font-size:10px}.knowledge-create{border-bottom:1px solid var(--line);grid-template-columns:minmax(170px,.35fr) minmax(260px,1fr) auto;gap:8px;padding:13px 17px;display:grid}.knowledge-create textarea{resize:vertical;min-height:40px;max-height:100px}.knowledge-list article{border-bottom:1px solid var(--line);grid-template-columns:1fr auto;gap:7px 12px;padding:15px 17px;display:grid}.knowledge-list article>div{align-items:center;gap:9px;display:flex}.knowledge-list article strong,.knowledge-list article small{display:block}.knowledge-list article strong{font-size:12px}.knowledge-list article small{color:var(--muted);text-transform:capitalize;margin-top:3px;font-size:9px}.knowledge-list article p{color:#526076;grid-column:1/-1;max-height:50px;margin:0;font-size:10px;line-height:1.5;overflow:hidden}.knowledge-list article .secondary-button{grid-area:1/2;min-height:32px;font-size:10px}.widget-form{gap:12px;padding:16px;display:grid}.widget-form>label:not(.toggle-row){color:var(--muted);gap:5px;font-size:10px;font-weight:600;display:grid}.widget-form textarea{resize:vertical;min-height:62px}.toggle-row{background:var(--soft);border-radius:6px;justify-content:space-between;align-items:center;gap:14px;padding:11px;display:flex}.toggle-row strong,.toggle-row small{display:block}.toggle-row strong{font-size:11px}.toggle-row small{color:var(--muted);margin-top:3px;font-size:9px}.toggle-row input{width:16px;height:16px;accent-color:var(--teal)}.embed-code{gap:6px;display:grid}.embed-code strong{font-size:10px}.embed-code code{overflow-wrap:anywhere;color:#eaf4f5;-webkit-user-select:all;user-select:all;background:#111a32;border-radius:5px;padding:9px;font-size:9px;line-height:1.45}.embedded-ticket-actions{justify-content:flex-end;margin:0 0 10px;display:flex}@media (width<=1400px){.chat-workspace{grid-template-columns:minmax(220px,.65fr) minmax(0,1.35fr)}.conversation-context{display:none}}@media (width<=1120px){.overview-grid{grid-template-columns:1fr}.overview-profiles,.overview-activity{grid-area:auto/1}.profiles-workspace{grid-template-columns:190px minmax(430px,1fr)}.profiles-workspace .live-summary{display:none}.provider-grid{grid-template-columns:repeat(2,1fr)}.support-workspace{grid-template-columns:minmax(340px,.9fr) minmax(390px,1.1fr)}.chat-workspace{grid-template-columns:minmax(200px,.65fr) minmax(0,1.35fr)}.knowledge-layout{grid-template-columns:minmax(0,1fr) 310px}}@media (width<=780px){.sidebar{gap:10px;overflow-x:auto}.sidebar .menu-anchor:first-of-type{margin-left:auto;display:block}.sidebar .company-switcher{width:auto;margin:0;padding:9px 10px;display:flex}.sidebar .company-switcher span{text-overflow:ellipsis;white-space:nowrap;max-width:110px;font-size:12px;display:block;overflow:hidden}.sidebar .company-switcher svg:last-child{display:block}.sidebar nav{z-index:10;padding:6px 3px max(6px, env(safe-area-inset-bottom));border-top:1px solid var(--line);background:#fff;grid-template-columns:repeat(7,1fr);gap:0;display:grid;position:fixed;bottom:0;left:0;right:0}.sidebar .nav-item{place-items:center;gap:2px;min-height:46px;padding:2px;font-size:9px;display:grid}.nav-item.is-selected:before{display:none}.main{padding-bottom:84px}.page-header{align-items:center;min-height:0}.page-header h1{font-size:24px}.page-header p{display:none}.page-header .primary-button{min-height:38px;font-size:12px}.overview-grid{gap:12px}.setup-heading{display:block}.setup-heading>strong{margin-top:9px;display:block}.setup-step{grid-template-columns:auto 1fr auto;padding-inline:14px}.setup-step em{display:none}.next-action{flex-wrap:wrap;align-items:flex-start}.next-action .secondary-button{margin-left:30px}.profiles-workspace{min-height:0;display:block;overflow:visible}.profiles-workspace .profile-rail{overflow-x:auto}.profile-editor{padding:17px 14px}.editor-heading{grid-template-columns:auto 1fr}.profile-actions{grid-column:1/-1}.recent-calls{display:none}.provider-grid{grid-template-columns:1fr}.provider-card{min-height:180px}.integration-row{grid-template-columns:auto 1fr auto}.integration-row .connection-state{grid-column:2}.integration-row .secondary-button{grid-column:2;width:fit-content}.table-toolbar{flex-direction:column;align-items:stretch}.table-toolbar select{width:100%}.data-table{overflow-x:auto}.data-row{min-width:700px}.team-card{overflow-x:auto}.team-list{min-width:720px}.settings-layout{grid-template-columns:1fr}.danger-zone{grid-column:1}.stepper{display:none}.number-toolbar{flex-direction:column;align-items:stretch}.number-list{overflow-x:auto}.number-list-head,.number-list label{min-width:680px}.two-fields,.detail-stats{grid-template-columns:1fr}.capability-grid{grid-template-columns:repeat(2,1fr)}.dialog-footer{flex-wrap:wrap}.support-summary{grid-template-columns:1fr}.support-workspace{min-height:0;display:block;overflow:visible}.ticket-inbox{border-right:0}.ticket-filters{grid-template-columns:1fr 1fr}.ticket-filters>label{grid-column:1/-1}.ticket-detail-panel{border-top:1px solid var(--line)}.ticket-detail-empty{min-height:260px}.ticket-detail-meta{grid-template-columns:1fr 1fr}.support-tabs{gap:18px}.chat-workspace{min-height:0;display:block;overflow:visible}.conversation-queue{border-right:0;border-bottom:1px solid var(--line);max-height:270px;overflow-y:auto}.conversation-panel{min-height:620px}.conversation-heading{align-items:flex-start}.conversation-message{max-width:90%}.knowledge-layout,.knowledge-create,.knowledge-list article{grid-template-columns:1fr}.knowledge-list article .secondary-button{grid-area:auto/1;width:fit-content}}